Meet the upgraders

We found four unhappy mobile phone owners who yearned for phones that would do more than make calls. Like many people on the verge of dumping their old phone for a new one, they were about to buy any old thing pushed in their face by a spotty teenaged phone salesman.

Nuz, Chris, Sally and Nick all have different mobile needs, but they all want phones that will complement their lifestyles and look good. With so many phones on the market, it isn't surprising they don't know which ones are best for them.

Fortunately, we're on hand to help them achieve mobile nirvana. We'll help turn them from depressed diallers to pimped-up mobile masters with some insider knowledge and quick tips. If you're in a similar position and need some advice then keep reading.

Anyone thinking about upgrading their phone should recycle the old one with a company such as ActionAid or Envirofone, so that it doesn't end up in a dump or unused in a drawer. Aside from improving the environment it means people who might like your phone more than you do can get it at a discount.

We're also offering one lucky reader the chance to upgrade their mobile phone to a brand new wine-coloured Samsung D900 for free, thanks to The Carphone Warehouse. So if your phone is giving you the blues and you want a new one, make sure you enter our competition.